Move More Camps
Terms & Conditions
1. Cancellation Policy
If a cancellation is made 4 weeks or more in advance of the event date, you will receive a 100% refund of the booking price. Cancellations made within 4 weeks of the event date will be given as ‘camp credit’ for use up to 6 months in the future; the credit will be 100% of your booking price. If a cancellation is made within 48 hours of the event date, a refund it is at Move More’s discretion.
If your child requires medication please include this information when registering, you will be asked to fill in a medication form on arrival at camp. Move More staff are not permitted to give the first dose of antibiotics.
If a child develops an illness whilst on camp, the emergency contact numbers will be called. It is important that one of these contacts is able to collect a child that is too unwell to take part or displays the symptoms of an infectious disease. If a child has had an infectious disease, please consult the exclusion table below on the time needed before a child can attend a Move More camp. Children are excluded from attendance at camp for 48 hrs after last symptons of diarrhoea & vomiting.
4. Intimate care
Move More operates an Intimate Care Procedure and you will be asked on your preferences on registration. If you change your mind about your preferences around intimate care, please email firstname.lastname@example.org
Any accident or incident involving your child will be attended to by Move More Staff. Staff are paediatric first aid trained and will provide first aid to your child. If the injury is beyond first aid, an ambulance will be called and the emergency contacts on the registration will be informed. An accident/incident form will be completed by the member of staff who offers any First Aid and this will be shared with the person collecting the child.
Children are expected to follow age appropriate Camp Rules and will be supported to do so. Move More operates a Behaviour Management process; this can be found at http://www.move-more.org/information-for-parents/. It is important that emergency contacts are (on the unlikely occasion) available to collect children if the situation becomes untenable. If there has been a behaviour incident during the day, this information will be shared with parents on collection.
7. Arrival & collection of children
On arrival registration, each child is allocated a personalised code, this code needs to be quoted on collection of the child. This code will need to be sent to person collecting the child, if this is different from the person dropping off.
If an expected child does not turn up, attempts will be made to confirm whether they are due to arrive or not, using the contact details on registration. If appropriate, the Missing Child Procedure will be instigated.
If the person collecting does not have the code, the emergency contacts on file will be phoned to confirm arrangements. We prefer that children do not arrive and leave camp on their own, however, if this is unavoidable, Move More needs to be informed by a parent/guardian. This is only acceptable for children who are 8 years old or over. If a child is not collected at the expected time, attempts will be made to contact the registering adult or emergency contact. Children can remain on camp until 5.30pm being charged until that point (end of camp). Any late collection for children after 5.30pm, continual attempts will be made to contact the registering adult or emergency contact, for a maximum of 2 hrs. An additional late pick up fee will be charged at £25 / hr. If no contact has been made with the registering adult or emergency contact and no alternative responsible adult can be identified or located by 7.30pm then Social Services will be contacted.
Move More reserves the right to refuse a child being collected by anyone deemed inappropriate i.e. not having the code, under 12 yrs, acting inappropriately i.e. under the influence of alcohol or drugs, aggressive behaviour. In such circumstances, continual attempts will be made to contact the registering adult or emergency contact, for a maximum of 2 hrs, to make alternative arrangements.
Move More Camps are a nut free camp, so please do not provide nuts or nut based snacks within your child’s lunchbox. This is for the protection of children who have a nut allergy. If nut based foods are identified, they will be secured safely, away from children’s areas and will be returned to the collecting adult at the end of the day.
If you would like to make a complaint to Move More or directly to Ofsted, you can find the contact information on our website http://www.move-more.org/information-for- parents/
10. No Screen policy
Move More prides itself on a no screen policy with regards to children watching TV or playing games on hand held devices. It is recommended that children do not bring any hand held devices to camp as Move More cannot accept responsibility for the security of such equipment. Move More may use technology from time to time to enhance an activity.
11. Data Protection
All collected personal data will be held securely, aligned to Move More’s Data Protection Policy which can be found here http://www.move-more.org/privacy-policy/
12. Reward Cards
Reward cards are issued one per child; you are not able to combine sessions of multiple children on one card. After a child has attended a session at camp, Move More staff will authorise this on the card with a signature. Rewards are redeemable within one year. You may collect multiple complete reward cards to redeem in one go. This cannot be used in conjunction with any other offer or discount. The reward must be redeemed against the child whose name is on the card.